after I wouldn't accept that as an answer (as I know this is not the case) she then realized she was reading it wrongĭ) she finally found the documentation that stated the drive is capable of 8x DVD-/+R, 4x DVD-/+RW and 3.? DVD+R DLĮ) after putting me on hold a number of times she came back with the old "we'll have to get you to reinstall the driver and try it again" ploy to get me off the phone The lady I talked to today (Crystal) was extremely uninformed regarding DVD writing and media (IMHO and by her own admission) and slung BS after BS trying to tell me:ī) then she tried to tell me to try +R discs cause they burn better and fasterĬ) then she "found" that the drive only supports +R/-R at 4x. They never called me back like they were supposed to and, although it is referenced on my trouble ticket, no results from this supposed test that they were supposed to run were available. I just got off the phone with Acer tech "support" (if you want to call it that).
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